Losing is not an option for me - it never has been. It shouldn't be
for you, either. What are you going to do to ensure you make it through
this economic downturn? We can learn from history - not everyone went
under during the depression. There are opportunities; you just have
to...
Depression spending in action
The Great
Depression offers classic examples of the power of brand advertising
even during times of economic crisis. To show how this affects companies
that sell a variety of products, let's look at a hierarchy of demand,
from essential consumables to deferrable purchases to capital goods. In
reality, there was no such hierarchy. The examples below are across the
spectrum. Procter and Gamble represents essential consumables, Chevrolet
represents deferrable purchases, and Camel represents non-essential
products. As you can see, the so-called hierarchy of necessity and want
was sidestepped by those who had the marketing chutzpah to ignore such
distinctions. Naturally, for a business to capitalize on competitors'
pulling back, they need a strong balance sheet. But a strong balance
sheet alone didn't automatically determine behavior.
Procter & Gamble. To this day, P&G maintains
a philosophy of not reducing advertising budgets during times of
recession, and the company certainly did not make any such reduction
during the Depression. It's not a coincidence that P&G has made
progress during every one of the major recessions. While competitors cut
ad budgets, P&G increased its spending. While the Depression caused
problems for many, P&G came out of it unscathed. Radio took
P&G's message into more homes than ever, and P&G became a
pioneer in effective use of that medium, including its role in creating
the notion of soap operas.
Chevrolet. During the 1920s, Fords were outselling
Chevrolets by 10 to 1. In spite of the Depression, Chevrolet continued
to expand its advertising budget and, by 1931, Chevrolet took the lead
in its field. It is believed that Ford's weaker balance sheet entering
the Depression rendered it unable to respond to Chevrolet.
Camel Cigarettes. In 1920, Camel was the top-selling
tobacco product. American Tobacco Co. then struck back with the Lucky
Strike brand, and by 1929 Lucky had overtaken Camel as the No. 1 brand.
Two years later, in the heart of the Depression, Chesterfield also
overtook Camel. Camel countered with a dramatic increase in ad spend
and, by doing so, demonstrated the power of advertising during depressed
times. By 1935, it was back on top.
Demographic factors
As a marketer trying to
forecast consumer behavior, it is useful to see how income levels during
the Depression affected buying behavior. Data suggest that those with
incomes well above subsistence continued to spend as they had. At the
other end of the economic spectrum, those at the bottom income levels
just declined on the margin. Those in the middle were the ones most
likely to defer normal purchasing. Frankly, given the pictures and
accounts of the Great Depression, I expected the spending levels
outlined above to be starker. Clearly durable goods took a hit, but I
had expected the other categories to be much worse and durable goods to
be even worse. Industries that catered to marriage, births and career
starts suffered, as all three life events were delayed.
Good news
The companies with strong balance
sheets that survived the initial shock of the Great Depression did
realize some benefits. Their purchasing power increased by 20-25 percent
compared to just a few years later. For these companies, it would be a
philosophical decision, as much as an economic one, to invest their
increased spending power in maintaining a high public profile. There was
a group that had strong balance sheets that suffered nonetheless.
Either out of fear or stockholder pressure, they still cut their
advertising budgets and slid out of public sight, thus losing market
share.
Growth prospects
It's too early to project what
steps the government will take to boost the current economy. During the
Great Depression, some industries -- such as steel, construction
equipment and materials -- thrived as a result of the Works Progress
Administration (WPA) doing countless construction projects for bridges,
dams, highways and parks. Even before the current market shock, there
have been discussions about overdue infrastructure projects and a
movement toward energy independence and so-called clean technology.
Already GE has invested in marketing programs to promote its "green"
products. I fully expect that we'll see another HP, GE or Google that
will emerge in these segments, and they will have marketing partners
that prosper alongside them.
Implications for interactive marketing budgets
In
general, it appears that direct marketing and interactive marketing
will benefit the most -- or, at least, will suffer the least -- in
today's tough economic climate. Investment bank Cowen and Co. looked at
the last six recessions and found that spending on direct marketing
actually grew during all six recessions. Understandably, when the budget
axe falls, those channels with the least ability to measure ROI will
lose revenue to measurable marketing channels.
I expect the impact for online marketing won't be as stark as the
2001 recession. At that point in time, interactive marketing was still
unproven and got caught in the general collapse of the internet
industry. Today, the trend of shifting advertising dollars to measurable
online channels is proven and won't disappear anytime soon. Thus, I
predict that interactive marketing won't crater as much as last time.
At the same time, interactive marketing isn't immune to a slowdown.
In fact, eMarketer reduced its estimates for U.S. online advertising to
$25.8 billion, a 7 percent reduction from its prior estimate, thus
showing the impact of the downturn. But it's worth noting that the
forecast is still 23 percent higher than 2007's total. In other words,
the recession may slow down the growth of online marketing, but it's
still growing at a significant pace by any historical measure.
By Dave Chase
October 17, 2008